Terms and Conditions - Skip Hire Sudbury
Welcome to Skip Hire Sudbury. These Terms and Conditions govern the use of our skip hire services. By booking a skip with us, you agree to comply with the following terms to ensure a smooth and satisfactory experience.
Booking and Payment Terms
Reservation Process
To reserve a skip, customers must provide accurate information regarding the size of the skip, the duration of hire, and the delivery location. All bookings are subject to availability and confirmation via email or phone.
Payment Methods
We accept various payment methods, including credit/debit cards, online transfers, and cash payments upon delivery. Full payment is required at the time of booking to secure your reservation.
Cancellation Policy
If you need to cancel your skip hire, please notify us at least 48 hours before the scheduled delivery to avoid cancellation fees. Cancellations made within 48 hours may incur a fee equal to 50% of the booking cost.
Skip Hire Usage Guidelines
Allowed and Prohibited Items
You are responsible for ensuring that only permitted items are disposed of in the skip. Prohibited items include:
- Chemicals and flammable substances
- Asbestos-containing materials
- Electrical appliances
- Medicines and pharmaceuticals
For a complete list of prohibited items, please refer to our detailed Usage Guidelines.
Weight Limits
Each skip has a maximum weight limit. Exceeding this limit can lead to additional charges or refusal of collection. Please estimate the volume and weight of your waste accurately to select the appropriate skip size.
Delivery and Collection
Delivery and collection times are scheduled based on availability. Please ensure that access to the delivery area is unobstructed to facilitate smooth operations. Any delays caused by inaccessible sites may result in rescheduling.
Customer Responsibilities
Site Requirements
Customers must prepare the site for skip placement by ensuring a flat, stable surface free from obstructions. It is the customer's responsibility to obtain any necessary permissions or permits for skip placement on public property.
Safety Regulations
Customers must adhere to all safety regulations related to skip placement. This includes keeping children and pets away from the skip area and ensuring that the skip does not block entrances or pathways.
Company's Rights and Liabilities
Damage and Loss
Skip Hire Sudbury is not liable for any damage to property resulting from skip placement or removal, provided the customer has adhered to site requirements and guidelines.
Service Disruptions
While we strive to provide reliable service, unforeseen circumstances such as extreme weather or operational issues may cause service disruptions. We will communicate any changes as promptly as possible.
Dispute Resolution
Complaint Process
If you have any concerns or complaints regarding our services, please contact our customer support team within 14 days of the service date. We are committed to resolving issues amicably and efficiently.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the UK courts.
By using our skip hire services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. We reserve the right to update these terms at any time, and it is your responsibility to review them periodically.